Covid-19 has accelerated existing trends towards digitalisation. If I receive the Covid test result before travel but it is inconclusive, would I be covered to cancel the trip? Previous Next. They should provide you with a full refund or travel credit. Unlike an epidemic event, a pandemic is a cross-border and cross-continent event declared by the World Health Organization (WHO). Coronavirus: questions and answers about AXA travel insurance Did you have to cancel a trip because of the coronavirus pandemic? For independently booked accommodation, you should contact your accommodation provider directly. The situation surrounding the coronavirus is constantly changing, and very rapidly in some cases, depending on the number of cases/new infection rates in individual countries. Closure or quarantining of businesses or parts of businesses, Removal or processing of contaminated or potentially contaminated goods, Individual ban on activities by persons working in a business, Ban on supplying the policyholder’s customers, Closure of third-party businesses that supply or accept goods (contingent business interruption), Declaration of a particular municipal area as a restricted area. Even if coronavirus spreads quickly, you cannot simply work from home. Please however note that policies sold after 11th March do not hold cover for cancellation or curtailment/cutting short your trip due to Corona Virus/Covid 19. Please wait to see how the situation develops. At AXA, the insurance cover of a pandemic is not included in the premium. AXA customers can also call the emergency call center if a coronavirus infection is suspected. For this reason, please check the cancellation policy of your tour operator first before canceling your travel plans. Providng you haven't travelled against regulatory advice, you are covered to stay abroad for the duration of your trip - unless you are requested to return home by the local Government or the Government of your Country of Residence. Our emergency call center Medicall +41 58 218 11 11 is there for you round the clock to answer any questions you may have about treatment abroad and return transportation to Switzerland. Please contact our Claims department and we will consider your claim. If the event was cancelled due to Covid you should pursue refund from the provider directly. Your transportation insurance begins as soon as your goods are loaded onto the means of transport or into the container in which they will make the insured journey. If you have independent bookings, your flight would be claimable with the airline under the Denial of boarding regulation. You should seek a refund from the tour operator, travel and accomodation provider in the first instance and provide details of their response as part of your claim. If the trip is going ahead as planned we would suggest you talk to your tour operator or travel provider directly. If you would like to change your settings, please use an up-to-date browser. Cost of reloading onto another means of transport and subsequent further shipment to the originally intended destination. If required, private customers with no legal protection insurance with AXA-ARAG may take advantage of a fee-based one-off consultation at 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. ABTA - EU Air Passenger Rights - Coronavirus:  Package Regulations: The Covid-19 situation is constantly evolving. The intention is that these vouchers will have ABTA financial protection which means if the tour operators cease trading the customer would be able to seek a refund through ABTA. Read our FAQs Wherever life takes you Global support for people who think a little bigger. Unfortunately, your policy does not cover disinclination to travel. Underwritten by: AXA. The costs assumed by AXA in this instance within the maximum sums mentioned in the policy are listed conclusively in the special condition. However, the foundation will reduce its pension benefits to the same extent if the AHV/IV reduces, withdraws or withholds a benefit because the eligible person has caused the death or disability through gross negligence (section 35.3 of the pension fund regulations). If the accommodation is booked in the UK, please contact the accomodation provider for a refund. Cancellation costs are also covered if a second wave should suddenly give rise to the imposition of renewed travel restrictions. In this way, we want to give you peace of mind. Data protection / Cookie Policy. 8 Shenton Way, #24-01 AXA Tower, Singapore 068811 Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International) AXA Customer Centre is located at: #01-21/22 (You can check parking information here ) For example, epidemic insurance takes effect if there is an occurrence of norovirus in a retirement home, a salmonella outbreak in a restaurant or an infection on a cattle farm. The Federal government requires the costs of coronavirus tests to also be covered by basic insurance. Assurance vie; Future Planning; LIVE YOUR LIFE We’ll take care of the rest. Business interruption without property damage is not covered without exception. For longer stopovers or interim storage, the insurance cover can be extended against payment of an additional premium in consultation with AXA. The FOPH is imposing several days' quarantine on those entering Switzerland from specific countries with effect from July 6, 2020. Coronavirus, voyage et assurance annulation : êtes-vous vraiment couvert ? You will have provide us with medical information confirming your condition so that we can consider your claim. Coronavirus (COVID-19) - Assurés - FAQ - Voyage | SSQ Assurance If you bought your policy prior to 11th March 2020, we can consider your claim. If you have legal questions or would like to report a legal case, please contact AXA-ARAG please contact AXA-ARAG by e-mail to or via online request form. Notre plate-forme de sinistres en ligne permet à vos clients de créer leur propre compte, déposer leur demande, télécharger la documentation et suivre leur demande en ligne. Did you want to travel to the European Football Championships or the Olympic Games? Please specify the country you would like to check. Please refer to the FOPH website to find out more about the countries and territories currently affected. Please be aware that any potential refund may be dependent on full payment of the trip prior to travel. History also shows that crises have always been overcome, often surprisingly quickly. Single; Annual; Purchase AXA SmartDrive Enhanced or AXA SmartDrive Safe and Stand To Win a Samsung Galaxy Note 20! In that case, there is no entitlement to any exemption from contributions. Easy-to-buy online insurance with AXA. For infections with coronavirus that are related to work in a hospital or laboratory and are therefore regarded as occupational diseases, we provide statutory insurance benefits under accident insurance; we specifically pay for treatment costs and provide daily benefits for inability to work associated with the illness. Please contact our Claims team to discuss the cancellation of your trip. Accéder au Contenu; Accéder au Pied de page; ASSISTANCE SERVICES ET ASSISTANCE; ESPACE CLIENT ESPACE CLIENT; Vous êtes ici : Assurances Voyage Loisirs. That allows us to build a recommendation personalized to you and your unique needs. Provided the relevant Swiss authorities take measures to prevent the spread of communicable diseases, epidemic insurance offers protection against the financial consequences of: On March 11, 2020, the WHO for the first time declared the current spread of the novel coronavirus to be a pandemic, corresponding to pandemic phase 6. Agence AXA International will remain open as normal during lockdown, however the agency will be closed to visitors. Canceled bookings due to measures or recommendations by foreign authorities are not covered. We asked the lawyers at In all cases, this requires an “illness” and therefore the incapacity for work to be certified by a doctor. Please note: There is updated information regarding COVID-19 and insurance coverage you may have on your Card. By using our website with this browser, you consent to the use of cookies. The same applies if an insured person has to travel to a high-risk area for their job and becomes infected there. There is no cover to cancel a trip due to the event which you were due to attend is no longer going ahead. If you accept the vouchers but do not them use them in the period for which they are valid, then you cannot claim this cost from the insurance policy. At the time of booking, there are no travel warnings issued by the FOPH/FDFA or entry restrictions for the destination country and it is also not apparent when the trip starts that travel warnings or restrictions will be issued. To be covered against business interruption or contingent business interruption losses, there must have been property damage , i.e. Please refer to your personal insurance documents and if you have any questions, contact AXA or your personal advisor. Supplementary insurance benefits in connection with epidemics or pandemics are generally excluded in the General Insurance Conditions (GIC) of AXA Healthcare. Copyright AXA 2020 © AXA Travel Insurance. - Certificado en línea - Asistencia 24/24 & 7/7 - Productos a medida. If you have legal questions or would like to report a legal case, please contact AXA-ARAG by e-mail to or via online request form. Que vous soyez titulaire ou non d'une Carte American Express. Please refer to the FDFA website and FOPH website to find out more about the situation currently applicable to your destination. For contractual disputes, such as travel cancellations, labor law problems or delayed deliveries, the insurance must already have existed when the contract was first breached. There are generally no benefit restrictions in the event of death or incapacity for work due to coronavirus infection. Protecting you and the ones you love from unexpected events To help you live a good life longer. Find out information here on the benefits of individual insurance policies, contact us or file a claim. Find answers here to FAQs concerning travel insurance. We will assume the cancellation costs of customers who have a valid Intertours travel insurance policy if they would prefer not to travel due to the quarantine rules imposed by the authorities upon their return to Switzerland. Please get in touch with your customer advisor if you have any queries. AXA MOTORBIKE INSURANCE tailor-made to your needs. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. by the employer, and is therefore unable to work (purely preventive measure), AXA does not pay any daily benefits. Please contact our Claims team to discuss the cancellation of your trip. AXA Partners guidance about COVID-19 and travel. The forwarding agent or carrier is not liable for loss or damage as a result of force majeure. Visit our online claims page or send an email to If the FCO or other government agency have advised against all but essential travel, but have also said domiciled residents aren't required to come home immediately, you can continue your trip as planned, your policy will remain in force. The Voyage Insurance by The New India Assurance is subject to Institute Voyage Clause. New India Voyage Insurance covers the vessel for a particular voyage from one port to another port. All claims will be assessed individually in accordance with your terms and conditions. Any decision on your part to remain beyond your original travel plan, or the earliest flight offered to you to come home will result in your cover being ceased. Your tour operator will arrange your return if a full ban is implemented and you are required to come home immediately. AXA - Global Healthcare provide global health insurance to expats, businesses, students and more. ... "Survivre au Covid modéré" : voyage au bout de la tentation avec Lisa Mandel. Travel warnings or entry restrictions for the destination country were issued by the FOPH/FDFA and in place at the time you booked the trip or it is apparent when the trip starts that travel warnings or restrictions will be issued. Please contact our Claims team to discuss the cancellation of your trip. Pension solutions are always geared towards the long term. AXA Academy. Some policies provide cover where a close family member (as defined in your policy) suffers serious illness or death - provided you were not aware of the seriousness of their condition prior to starting your trip. As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone. We will continue to cover all valid medical claims caused by coronavirus if you're travelling to an area where no regulatory advice against travel is in place. The General Insurance Conditions, cover and exclusions may vary depending on the version of your insurance product. Based on the travel recommendations issued by the FDFA, AXA covers the cancellation costs of vacations in and travel to countries that are subject to travel restrictions or travel warnings. Competitive Analysis, Marketing Mix and Traffic . Please contact our Claims team to discuss the cancellation of your trip. Une fois que vos clients ont acheté leur assurance en ligne, ils veulent aussi gérer leur police et déclarer un sinistre en ligne. If your trip and policy were purchased prior to 11th March 2020, providing you haven't travelled against regulatory advice, if you are quarantined abroad due to Medical or Government advice beyond your Return Date you will be covered for accommodation costs up to the limit shown in your policy. Find all key information for companies at a glance: canton-specific coronavirus information kits, FAQ on your pension fund, your daily sickness benefits and much more. You are NOT covered in the following cases: If your trip meets these criteria then you must bear the risk yourself that you may not be able to take the trip due to COVID-19. Such a case does not constitute an incapacity for work resulting in benefit entitlement within the meaning of section 20 of the pension fund regulations. ... Si vous détenez un contrat de Prévoyance … If you are dissatisfied with the voucher they have been offered, you are entitled to refuse this with  the airline and/or tour operators obtain a monetary refund. Online Insurance. Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. a risk such as fire, water or theft must have materialized. Online Insurance. L'assurance voyage : toutes nos offres. What rights and obligations do you have as an employee, will you still be paid in an emergency and can you refuse to go on a business trip? AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. There is no geographical restriction which is why the loss events of a pandemic are excluded from AXA’s epidemic insurance. AXA use of cookies We use necessary cookies to make our website work. Now practically all hotels and tour operators are offering generous cancellation conditions in connection with COVID-19. If your trip was booked after 11th March, please check your Terms & Conditions. Airlines/package holiday providers may offer you reimbursement through either a voucher or monetary refund. Unfortunately, as the Travel provider has settled the contract with you, there is no further payment due. How to find easy keywords. Transport providers have an obligation to refund the customer if they have cancelled the booking. Stop all deliveries immediately to areas known to be in lockdown or to destinations where there are handling and shipment problems.